Administrative Assistant- Cambridge, Ma

Philjobs

Cambridge, MA, US
Base: $27-42ph; bonus/equity: not specified; benef...
Fully remote
Process complex service administration tasks
Liaise between service teams and customers
Resolve escalated customer issues
Keep the engine of service operations running seamlessly by driving accurate processing, billing, and reporting while partnering cross-functionally to resolve issues, improve systems, and ensure a high-quality customer experience

Job Summary

  • Keep the engine of service operations running seamlessly by driving accurate processing, billing, and reporting while partnering cross-functionally to resolve issues, improve systems, and ensure a high-quality customer experience.
  • Acts as the central liaison between service teams and customers, handling escalated issues with a focus on delivering swift, accurate resolutions and maintaining high levels of customer satisfaction.
  • The pay range for this position in MA is $27-42/hr

Matching Summary

Keep the engine of service operations running seamlessly by driving accurate processing, billing, and reporting while partnering cross-functionally to resolve issues, improve systems, and ensure a high-quality customer experience.

Salary

Base: $27-42/hr; Bonus/Equity: Not specified; Benefits: Comprehensive Philips Total Rewards benefits program

Skills & Requirements

Must-have

  • Process complex service administration tasks
  • Liaise between service teams and customers
  • Resolve escalated customer issues
  • Drive accurate processing, billing, and reporting

Nice-to-have

  • Partner cross-functionally to resolve issues
  • Improve systems and ensure quality

Key Requirements

  • Minimum 2 years of experience
  • High School Diploma or Vocational Education

Work Rights

US work authorization required

Tailored Resume

Cover Letter