Manager Customer Service & Operations - Clearfacts

Wolters Kluwer N.V

Berchem, Belgium
Competitive salary pyckage; extralegal benefits in...
Onsite
People management experience
Customer service operations
Process optimization skills
Wolters Kluwer N.V. is seeking a Manager for Customer Service & Operations for their Clearfacts product in Berchem, Belgium. The successful candidate will lead a diverse operations team, focusing on operational results and customer satisfaction while collaborating across departments

Job Summary

  • You will lead a diverse team of 10-12 employees across customer support, application engineering, and administrative functions.
  • The role focuses on optimizing processes and tooling to ensure high efficiency and customer satisfaction for the Clearfacts product.
  • Candidates must be fluent in Dutch, French, and English to effectively manage stakeholders and teams within Wolters Kluwer.

Matching Summary

Match Score: 85

Wolters Kluwer N.V. is seeking a Manager for Customer Service & Operations for their Clearfacts product in Berchem, Belgium. The successful candidate will lead a diverse operations team, focusing on operational results and customer satisfaction while collaborating across departments.

Salary

Competitive salary package; Extralegal benefits included; Flexible remote work options

Skills & Requirements

Must-have

  • People management experience
  • Customer service operations
  • Process optimization skills
  • Stakeholder management
  • KPI analysis and reporting

Nice-to-have

  • Strategic growth mindset
  • Pragmatic and transparent attitude
  • Positive team culture builder
  • Scalability focus
  • Cross-functional collaboration

Key Requirements

  • Master's degree or equivalent experience
  • Minimum 3 years people management experience
  • Fluency in Dutch, French, and English

Work Rights

Not specified

Tailored Resume

Cover Letter