Customer Service Representative - Claremont (30.15 Hour/week)

CommBank

Claremont, AU
Meaningful conversations with customers
Assist with in-branch technology
Respond to transactional needs
We are looking for a Customer Service Representative to join our Claremont branch on a part time, 30.15 hr/wk basis!

Job Summary

  • We are looking for a Customer Service Representative to join our Claremont branch on a part time, 30.15 hr/wk basis!
  • In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
  • Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

Matching Summary

We are looking for a Customer Service Representative to join our Claremont branch on a part time, 30.15 hr/wk basis!

Skills & Requirements

Must-have

  • meaningful conversations with customers
  • assist with in-branch technology
  • respond to transactional needs
  • perform financial health checks
  • process loan and credit card applications
  • proactively call customers
  • adhere to bank procedures
  • capture customer feedback

Nice-to-have

  • passion for service excellence
  • work independently and refer specialists
  • work in a busy retail environment
  • see the big picture for customers
  • genuine passion for the customer

Key Requirements

  • Availability for predetermined roster
  • Ability to ask the right questions
  • Act with integrity
  • Place the customer at the centre
  • Ability to work independently
  • Ability to refer customers to specialists
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter