Base: $60,500 - $96,500; bonus/equity: not specifi...
Supervise day-to-day operations
Monitor associate productivity
Lead by example
The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services
Job Summary
The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.
They contribute to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives.
The Contact Center Supervisor leads a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals.
Matching Summary
The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.
Salary
Base: $60,500 - $96,500; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Supervise day-to-day operations
Monitor associate productivity
Lead by example
Provide daily coaching
Analyze department results
Resolve complex customer issues
Nice-to-have
Self-motivated
Motivate others
Teamwork
Effective communication
Key Requirements
1+ year of previous leadership experience
High school diploma and/or GED
Legally permitted to work in the United States
Eighteen years of age or older
Work Rights
Must be legally permitted to work in the United States