Senior Customer Support Representative

ATR (Airbus/Leonardo)

Fort Erie, Ontario, Canada
**
3-5 years customer support experience
Strategic account management
Repair and overhaul service expertise
** ATR (Airbus/Leonardo) is seeking a Senior Customer Support Representative for their Fort Erie, Ontario location. This role involves managing key strategic accounts, mentoring junior team members, and overseeing after-sales services related to Airbus Helicopters. **

Job Summary

  • The Senior Customer Support Representative acts as a key leader and subject matter expert dedicated to Airbus Helicopter Canada's after-sales services.
  • This role requires managing a portfolio of strategic accounts while serving as the primary escalation point for complex customer issues and AOG situations.
  • The position involves leading continuous improvement projects, mentoring junior staff, and ensuring on-time deliveries through proactive bottleneck resolution.

Matching Summary

Match Score: 75

** ATR (Airbus/Leonardo) is seeking a Senior Customer Support Representative for their Fort Erie, Ontario location. This role involves managing key strategic accounts, mentoring junior team members, and overseeing after-sales services related to Airbus Helicopters. **

Skills & Requirements

Must-have

  • 3-5 years customer support experience
  • Strategic account management
  • Repair and overhaul service expertise
  • Warranty claim analysis and validation
  • AOG emergency response leadership
  • SAP or CRM system usage

Nice-to-have

  • Aviation industry background preferred
  • Continuous improvement project leadership
  • Mentoring junior team members
  • Cross-functional collaboration skills
  • Data-driven insights generation

Key Requirements

  • University Degree or College Diploma in Business Administration
  • 3-5 years of customer support or account management experience
  • Experience with ERP/MRP systems (SAP) and CRM (Salesforce)

Work Rights

Not specified

Tailored Resume

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