Suml Operations Training And Development Associate - Hybrid

Capitalonecareers Com Ph

Plano, TX, US
Base: $66,700 - $76,100 (plano, tx); bonus/equity:...
Hybrid (3 days in office, 2 days remote)
Agent training and nesting programs
Updating and maintaining job aids in jarvis
Creating refresher training materials
Capital One is seeking a Hybrid Operations Training and Development Associate in Plano, TX, to enhance customer service and agent training programs. The role involves developing training materials, collaborating with leadership, and ensuring that agents have the necessary resources

Job Summary

  • As an Operations Training and Development Associate, you support, develop, motivate, and strive to exceed standards of customer service and experience.
  • This role is hybrid, requiring three days per week in the office and the remainder working virtually.
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Matching Summary

Match Score: 75

Capital One is seeking a Hybrid Operations Training and Development Associate in Plano, TX, to enhance customer service and agent training programs. The role involves developing training materials, collaborating with leadership, and ensuring that agents have the necessary resources.

Salary

Base: $66,700 - $76,100 (Plano, TX); Bonus/Equity: Performance based incentives including cash bonuses and/or long term incentives; Benefits: Comprehensive health, financial and other benefits

Skills & Requirements

Must-have

  • Agent training and nesting programs
  • Updating and maintaining job aids in Jarvis
  • Creating refresher training materials
  • Collaborating with leadership and support partners
  • Hybrid work schedule with in-office and virtual days

Nice-to-have

  • Experience with Google Sheets formulas
  • Auto loan or auto titling office experience
  • Performance based incentive compensation
  • Comprehensive health and financial benefits

Key Requirements

  • High School Diploma or equivalent
  • At least 2 years coaching or mentoring associates
  • At least 2 years experience with Google Suite or Microsoft Office
  • At least 3 years call center experience in banking or financial services
  • At least 2 years experience in auto titling or auto finance preferred
  • At least 3 years experience with Google Sheets formulas
  • No sponsorship for employment authorization

Work Rights

Not specified

Tailored Resume

Cover Letter