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Applied Materials is seeking a Global Software Support Engineer with experience in diagnosing and resolving complex software issues. The role requires strong technical expertise and customer-facing leadership, as well as collaboration with cross-functional teams to ensure software quality and reliability.
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Job Summary
Serve as a senior technical expert responsible for diagnosing, resolving, and preventing complex software issues impacting the installed product base.
Work closely with customers, field teams, product management, and software development to ensure successful deployment, qualification, and sustained performance of software releases.
Develop and deliver technical training for Field Software Support Engineers (SSEs) to improve response time and solution quality.
Matching Summary
Match Score: 75
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Applied Materials is seeking a Global Software Support Engineer with experience in diagnosing and resolving complex software issues. The role requires strong technical expertise and customer-facing leadership, as well as collaboration with cross-functional teams to ensure software quality and reliability.
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Salary
$124,000.00 - $171,000.00
Skills & Requirements
Must-have
Diagnose and resolve complex software issues
Customer-facing technical leadership
Cross-functional collaboration
Software validation and deployment
In-depth log analysis and debugging
Nice-to-have
Proactive suggestion of code improvements
Develop internal troubleshooting tools
Support First-in-Fab deployments
Key Requirements
Master's degree preferred or Bachelor's degree with 5+ years of experience
5+ years of experience in software product support