Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests
Job Summary
Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests.
You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.
Matching Summary
Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests.
Skills & Requirements
Must-have
superior call logging services
tag each request with unique identity numbers
follow up on progress of each request
monitor assignee response time
ensure task closure
prepare daily and weekly reports
contribute to monthly management report
work closely with admin personnel
ensure workplace safety
participate in health and safety reviews
identify potential risks
participate in emergency evacuation procedures
Nice-to-have
customer-centric focus
flexibility in working with a team
entrepreneurial and inclusive work environment
Key Requirements
three to five years’ experience in facilities management
solid background in helpdesk operations
strong working knowledge of occupational safety
proven track record in rolling out improvement initiatives