Customer Support Representative

INGRAM MICRO

Not specified (assumed hybrid or on-site based on industry standards)
Excellent verbal and written english communication
Strong analytical and problem-solving abilities
Ability to troubleshoot saas cloud solutions
Ingram Micro is seeking a Customer Support Representative to enhance partner experiences by resolving technical inquiries and troubleshooting cloud issues. The ideal candidate will possess strong communication skills and a passion for customer service, particularly with Microsoft 365 and Azure solutions

Job Summary

  • The role involves managing inbound technical service requests via phone, email, and live chat to ensure an outstanding partner experience.
  • You will diagnose root causes for software defects and misconfigurations while supporting multiple cloud solutions including Adobe, Dropbox, and Google.
  • Ingram Micro offers global learning opportunities and exposure to cutting-edge cloud technologies as part of their commitment to employee growth.

Matching Summary

Match Score: 85

Ingram Micro is seeking a Customer Support Representative to enhance partner experiences by resolving technical inquiries and troubleshooting cloud issues. The ideal candidate will possess strong communication skills and a passion for customer service, particularly with Microsoft 365 and Azure solutions.

Skills & Requirements

Must-have

  • Excellent verbal and written English communication
  • Strong analytical and problem-solving abilities
  • Ability to troubleshoot SaaS cloud solutions

Nice-to-have

  • Knowledge of Microsoft 365 and Azure
  • Experience with Zendesk platform
  • Passion for delivering outstanding service

Key Requirements

  • Proven ability to troubleshoot and debug SaaS cloud solutions
  • Comfort working through ambiguity in a fast-paced environment

Work Rights

Not specified

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