Member Experience Supervisor Full Time

BJ's Wholesale Club

Base: $20.25 - $25.32 ph; bonus/equity: not specif...
Lead front end leads and cashiers
Execute gold member standards
Manage scheduling and staffing
The Member Experience Supervisor provides leadership within the club to ensure consistent execution of policies and a positive member service experience

Job Summary

  • The Member Experience Supervisor provides leadership within the club to ensure consistent execution of policies and a positive member service experience.
  • Team members receive comprehensive benefits including weekly pay, free memberships, generous paid time off, and a 401(k) retirement savings plan with company match.
  • The role requires developing talent, driving audit compliance, and collaborating with Business Partners to achieve club performance goals.

Matching Summary

The Member Experience Supervisor provides leadership within the club to ensure consistent execution of policies and a positive member service experience.

Salary

Base: $20.25 - $25.32 per hour; Bonus/Equity: Not specified; Benefits: Weekly pay, free memberships, health benefits, 401(k) match

Skills & Requirements

Must-have

  • Lead Front End Leads and Cashiers
  • Execute GOLD Member Standards
  • Manage scheduling and staffing
  • Drive membership growth and retention
  • Monitor engagement levels

Nice-to-have

  • Strong business acumen and strategic thinking
  • Data-driven decision-making skills
  • Foster inclusive team environment
  • Experience in big box wholesale retail
  • Ability to resolve member conflicts

Key Requirements

  • 2 years customer service or sales experience preferred
  • High school diploma or equivalent
  • Open shift availability required
  • At least 18 years of age
  • Basic computer knowledge (MS Word, Excel)

Work Rights

Not specified

Tailored Resume

Cover Letter