Coordinator External Partners (m/w/d)

Husqvarna Forest and Garden

Hybrid
Experience managing external call centers
Quality assurance for customer communication
Fluent in german and english
Husqvarna Forest and Garden is seeking a Coordinator for External Partners to manage and support customer service initiatives involving external partners and call centers. The ideal candidate will have experience in customer support, excellent communication skills in German and English, and a strong grasp of IT systems

Job Summary

  • The role involves steering and supporting external partners and call centers that provide first-level support for GARDENA customers globally.
  • Candidates will ensure quality standards in customer communication while planning training measures and maintaining operational instructions.
  • The company offers flexible working arrangements, individual development opportunities, and a comprehensive benefits package including health management.

Matching Summary

Match Score: 85

Husqvarna Forest and Garden is seeking a Coordinator for External Partners to manage and support customer service initiatives involving external partners and call centers. The ideal candidate will have experience in customer support, excellent communication skills in German and English, and a strong grasp of IT systems.

Skills & Requirements

Must-have

  • Experience managing external call centers
  • Quality assurance for customer communication
  • Fluent in German and English
  • Proficiency with Zendesk, MS Office, SAP
  • SLA monitoring and reporting skills

Nice-to-have

  • Interest in eCommerce and cross-selling
  • Experience with IT applications like chatbots
  • Strong project management capabilities
  • Ability to work in international teams
  • Data-driven process improvement mindset

Key Requirements

  • Completed vocational training plus specialized further education
  • Several years of experience in technical product consultation
  • First-hand experience with external call center management

Work Rights

Not specified

Tailored Resume

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