Financial Aid Professional I

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930.00; bonus/equity: not specified; ben...
Knowledge of federal and state regulations
Experience with student information systems
Phone counseling and customer service
The Financial Aid Professional I works under the general supervision of the call center supervisor and is responsible for assisting to counsel students and parents over the phone

Job Summary

  • The Financial Aid Professional I works under the general supervision of the call center supervisor and is responsible for assisting to counsel students and parents over the phone.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health insurance contributions and tuition waivers.
  • This position is governed by state and federal laws and agency/institution policy and requires regular, reliable attendance and the ability to maintain harmonious working relationships.

Matching Summary

The Financial Aid Professional I works under the general supervision of the call center supervisor and is responsible for assisting to counsel students and parents over the phone.

Salary

Base: $39,930.00; Bonus/Equity: Not specified; Benefits: University contributions to health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Knowledge of federal and state regulations
  • Experience with student information systems
  • Phone counseling and customer service
  • Ability to work in a detail-oriented environment
  • Team collaboration skills

Nice-to-have

  • Presentation skills for orientation sessions
  • Interpersonal communication skills
  • Knowledge of campus and community resources

Key Requirements

  • Associate's degree or equivalent
  • Preferred bachelor's degree in business administration or related field
  • Experience in professional office setting on college campus
  • Customer service experience
  • Must have legal authority to work in the United States

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter