Not specified (potentially hybrid or fully onsite based on typical hr roles).
Tier 1 hr case resolution
Servicenow cases, live chat, calls
Hr policies and procedures
Haleon is seeking a People Service Specialist to serve as the initial contact for employee inquiries and provide Tier 1 HR support. The ideal candidate should have a high school diploma, a degree in Human Resources or Business Administration (or equivalent experience), and strong communication skills in English and Portuguese
Job Summary
Serve as the initial contact for employee queries via ServiceNow cases, live chat, and calls, providing end-to-end support and resolution for Tier 1 cases.
Stay current on HR policies, procedures, and regulatory requirements, and create and update documentation for Tier 1 processes.
Haleon is committed to mobilising its purpose in a way that represents the diverse consumers and communities who rely on its brands every day, creating an inclusive culture where different backgrounds and views are valued and respected.
Matching Summary
Match Score: 85
Haleon is seeking a People Service Specialist to serve as the initial contact for employee inquiries and provide Tier 1 HR support. The ideal candidate should have a high school diploma, a degree in Human Resources or Business Administration (or equivalent experience), and strong communication skills in English and Portuguese.
Skills & Requirements
Must-have
Tier 1 HR case resolution
ServiceNow cases, live chat, calls
HR policies and procedures
MS Office Suite proficiency
Agile, performance-focused culture
Nice-to-have
Deep human understanding
Trusted science
Continuous improvement initiatives
Inclusive culture
Key Requirements
High School Diploma required
University degree or equivalent experience
0-1 years of experience
English B2 and Portuguese B2
Familiarity with HR policies, procedures, and compliance standards