Senior Cx Manager

Talkdesk

Charlotte, US
Base: $77,500 - $147,000; bonus/equity: eligible f...
On-site
7-10+ years experience in technical account management
Managing complex technical initiatives for enterprise customers
Strong technical acumen with apis and crm systems
The Senior CX Manager serves as a critical senior technical advisor and strategic partner to Talkdesk's largest and most complex customers

Job Summary

  • The Senior CX Manager serves as a critical senior technical advisor and strategic partner to Talkdesk's largest and most complex customers.
  • This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success.
  • Talkdesk offers an uncapped paid time off program, 14 paid holidays, and eligibility for equity and short-term incentives based on the role level.

Matching Summary

The Senior CX Manager serves as a critical senior technical advisor and strategic partner to Talkdesk's largest and most complex customers.

Salary

Base: $77,500 - $147,000; Bonus/Equity: Eligible for long term incentives and short term bonuses/commission; Benefits: Medical, Dental, Vision, Life, Disability, EAP, 401(k), Uncapped PTO

Skills & Requirements

Must-have

  • 7-10+ years experience in Technical Account Management
  • Managing complex technical initiatives for enterprise customers
  • Strong technical acumen with APIs and CRM systems
  • Experience defining scope and managing delivery plans
  • Executive-level communication skills to influence stakeholders

Nice-to-have

  • PMP or equivalent certification preferred
  • Experience in financial services or healthcare industries
  • Consulting mindset with high attention to detail
  • Willingness to travel up to 25-30%
  • Contact center technology platform experience

Key Requirements

  • 7-10+ years of relevant SaaS or IT Project Management experience
  • Proven track record delivering complex technical initiatives
  • PMP or equivalent certification preferred
  • Experience with agile and/or waterfall implementation methodologies

Work Rights

Not specified

Tailored Resume

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