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Stride Inc. is seeking a Customer Care and Technical Support Representative, Level 1, to provide exceptional customer service and technical support in a fully remote environment. The role involves troubleshooting technical issues, assisting customers across various channels, and maintaining a positive experience for parents and students in an educational context.
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Job Summary
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS.
Key Responsibilities include Technical Issue Resolution for K12-provided equipment, Customer Service Excellence, and Application Support for the K12 suite of learning systems.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.
Matching Summary
Match Score: 75
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Stride Inc. is seeking a Customer Care and Technical Support Representative, Level 1, to provide exceptional customer service and technical support in a fully remote environment. The role involves troubleshooting technical issues, assisting customers across various channels, and maintaining a positive experience for parents and students in an educational context.
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Salary
$16.50 per hour; Not specified; Not specified
Skills & Requirements
Must-have
remote call/contact center environment
troubleshooting K12-provided equipment
support for K12 learning systems
high-speed internet connection required
strong verbal and written communication skills
Nice-to-have
solutions-oriented mindset
adaptability and improvement
resilient and positive contributor
familiarity with education systems
Key Requirements
High School Diploma / GED and relevant work experience
Minimum of 2 years’ experience in a similar call center role