Customer Service Team Lead

700

Australia, Country
Competitive salary; incentives + bonuses available...
3-5 years customer service experience
3-5 years supervisory leadership role
Bachelor's degree in any field
The role leads a team of customer service representatives to deliver exceptional service across Australia and New Zealand

Job Summary

  • The role leads a team of customer service representatives to deliver exceptional service across Australia and New Zealand.
  • Candidates must monitor performance metrics like KPIs and SLAs while managing escalations for complex customer issues.
  • The company offers competitive salary, incentives, health benefits, and opportunities for professional growth with a world-class organization.

Matching Summary

The role leads a team of customer service representatives to deliver exceptional service across Australia and New Zealand.

Salary

Competitive Salary; Incentives and bonuses available; Health + wellness benefit plan included

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • 3-5 years supervisory leadership role
  • Bachelor's degree in any field
  • SAP proficiency required
  • Strong Excel skills

Nice-to-have

  • Understanding of ANZ market dynamics
  • Continuous improvement mindset
  • Adaptability and resilience
  • Strategic thinking capabilities

Key Requirements

  • Minimum 3-5 years in customer service
  • Minimum 3-5 years in supervisory role
  • Bachelor's Degree required
  • Proficiency in SAP and MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter