1st Level Service Desk Agent

Atos

Kadıköy, Istanbul, TR
Hybrid
Receiving and logging incidents
End user support
Hardware installation and de-installation
Atos is seeking a 1st Level Service Desk Agent for their Kadıköy, Istanbul location, offering a hybrid work model. The role involves providing IT support, managing incidents, and collaborating with local/global IT teams, ideal for candidates with strong problem-solving skills and customer service experience

Job Summary

  • The purpose of Atos is to help design the future of the information space.
  • Receive and prioritize issues and escalate using appropriate escalation procedures.
  • Competitive Compensations and Benefits including Flexible Benefit Program, Private Health Insurance, and Life Insurance.

Matching Summary

Match Score: 85

Atos is seeking a 1st Level Service Desk Agent for their Kadıköy, Istanbul location, offering a hybrid work model. The role involves providing IT support, managing incidents, and collaborating with local/global IT teams, ideal for candidates with strong problem-solving skills and customer service experience.

Skills & Requirements

Must-have

  • Receiving and logging incidents
  • End user support
  • Hardware installation and de-installation
  • Liaise with IT Teams
  • Manage third party vendors
  • Follow up on Hardware Lifecycle Management

Nice-to-have

  • Team-oriented
  • Adaptable to established standards
  • Customer First approach
  • Eagerness to work in global team
  • Passion to implement and automate

Key Requirements

  • At least 1 year experience
  • Vocational Diploma/Short Course Certificate, bachelor’s degree/University Degree
  • Excellent English communication skills
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

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