Senior Support Engineer | Thousandeyes Federal

Cisco UK

Multiple Locations
Base: $158,200.00 - $241,700.00 (nyc metro); bonus...
Advanced troubleshooting complex issues
Cross-product knowledge systems-level thinking
Collaboration with customers and stakeholders
This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as Security and Networking across a broad range of problem complexity

Job Summary

  • This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as Security and Networking across a broad range of problem complexity.
  • The role involves collaboration with customers, partners, engineering, and internal stakeholders to drive resolution and continuous improvement, and contributes to product quality by submitting bugs, defects, and quality escalations to Engineering.
  • At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.

Matching Summary

This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as Security and Networking across a broad range of problem complexity.

Salary

Base: $158,200.00 - $241,700.00 (NYC Metro); Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid time off

Skills & Requirements

Must-have

  • Advanced troubleshooting complex issues
  • Cross-product knowledge systems-level thinking
  • Collaboration with customers and stakeholders
  • Submitting bugs and quality escalations
  • Enhancing lab environments and intellectual capital
  • Leveraging AI and automation tools

Nice-to-have

  • Mentoring peers and team members
  • Proactive customer engagements
  • Driving product improvements
  • Influencing product direction

Key Requirements

  • Bachelors + 8 years related experience
  • Masters + 6 years related experience
  • PhD + 3 years related experience
  • Equivalent relevant work experience
  • Expert level certification (e.g. CCIE)

Work Rights

Not specified

Tailored Resume

Cover Letter