Kyndryl is seeking a Service Desk & Deskside Lead to oversee client-facing tech support operations, ensuring efficient incident management and exceptional end-user experience. The ideal candidate will have extensive IT experience, particularly in Service Desk and Deskside operations, and will thrive in a collaborative, innovative environment
Job Summary
The role involves leading a team to deliver hands-on support, troubleshooting software upgrades, and managing hardware deployments for diverse end users.
Candidates will be responsible for ensuring SLA targets are met while driving modernization and automation initiatives within the service desk operations.
Kyndryl offers extensive professional growth opportunities including access to certifications from Microsoft, Google, and Amazon alongside a focus on employee well-being.
Matching Summary
Match Score: 85
Kyndryl is seeking a Service Desk & Deskside Lead to oversee client-facing tech support operations, ensuring efficient incident management and exceptional end-user experience. The ideal candidate will have extensive IT experience, particularly in Service Desk and Deskside operations, and will thrive in a collaborative, innovative environment.
Skills & Requirements
Must-have
8-12 years IT experience
5+ years Service Desk operations
ITIL process knowledge
Windows OS and hardware support
ITSM tools like ServiceNow
Nice-to-have
Airport or large infrastructure experience
VIP/VVIP user management
ISO-Audit compliance exposure
Growth mindset and inclusive culture
O365 and endpoint security knowledge
Key Requirements
Bachelor's degree in Computer Science or related field
Experience with 24x7 Service Desk operations
Proven track record in team leadership and mentoring