Manage resolution process for data and applications
The role is responsible for providing effective and timely support to customers of the Refinitiv Data Platform while ensuring a positive customer-focused attitude
Job Summary
The role is responsible for providing effective and timely support to customers of the Refinitiv Data Platform while ensuring a positive customer-focused attitude.
Employees must display excellent problem-solving skills and ownership to resolve complex issues related to information systems and product functionality.
LSEG offers a hybrid working model, tailored benefits including healthcare and retirement planning, and a commitment to a diverse and inclusive culture.
Matching Summary
The role is responsible for providing effective and timely support to customers of the Refinitiv Data Platform while ensuring a positive customer-focused attitude.
Skills & Requirements
Must-have
Resolve customer enquiries on first interaction
Log and classify calls in CRM system
Manage resolution process for data and applications
Track enquiry progress and proactively update customers
Handle major outage communications
Escalate recurring problems to team leaders
Nice-to-have
Curiosity partnered with great persistence
Thrive for continuous quest for professional growth
Comfortability around remote troubleshooting
Willingness to undertake additional projects
Flexibility with rotational shift work
Key Requirements
University degree in IT, financial markets, or equivalent
Experience in customer service or contact center environment preferred
Previous experience in financial or IT industry desirable
Knowledge of APIs and Python advantageous
Understanding of SaaS/PaaS/IaaS and Linux/DOS environments
Ability to communicate effectively in English
Flexibility for rotational shifts, weekends, and holidays