Customer Service Manager (global Supply Chain)

pfizer.dk

Base: 31,500 eur annually; bonus: 20% annual bonus...
5+ years order desk experience
Sap and erp system proficiency
End-to-end order-to-cash ownership
This role is responsible for delivering efficient, accurate end-to-end order-to-cash execution including sales order processing and dispute resolution

Job Summary

  • This role is responsible for delivering efficient, accurate end-to-end order-to-cash execution including sales order processing and dispute resolution.
  • The position plays a pivotal role in the O2C digital transformation by supporting digital customer service solutions and tracking key performance indicators.
  • Pfizer is committed to building a diverse and inclusive workforce that encourages employees to be their best working self.

Matching Summary

This role is responsible for delivering efficient, accurate end-to-end order-to-cash execution including sales order processing and dispute resolution.

Salary

Base: 31,500 EUR annually; Bonus: 20% annual bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • 5+ years order desk experience
  • SAP and ERP system proficiency
  • End-to-end Order-to-Cash ownership
  • GMP/GDP process knowledge
  • Fluent in English and local languages

Nice-to-have

  • Pharma business background preferred
  • Additional language skills valued
  • Experience with AI tools adoption
  • Strong cross-functional collaboration
  • Root cause analysis expertise

Key Requirements

  • Bachelor's or Master's degree required
  • Minimum 5 years of order desk experience
  • Knowledge of GMP/GDP processes
  • Fluency in English and local languages

Work Rights

Not specified

Tailored Resume

Cover Letter