Supervisor, Customer Service

Public Consulting Group LLC (PCG)

New Jersey, US
Base: $60,000 - $65,000; bonus/equity: not specifi...
On-site
Customer service staff guidance and training
Quality checks of phone calls and documentation
Responding to call inquiries professionally
Public Consulting Group LLC (PCG) is seeking a Supervisor for its Customer Service team in New Jersey. The ideal candidate will have extensive experience in a call center environment and a strong background in Early Childhood Education

Job Summary

  • Provides customer service staff with guidance and training based on experience handling progressively complex questions and situations.
  • Supervises CS Agents and monitor team performance and quality assurance.
  • Represent PCG and call center in client-facing meetings.

Matching Summary

Match Score: 85

Public Consulting Group LLC (PCG) is seeking a Supervisor for its Customer Service team in New Jersey. The ideal candidate will have extensive experience in a call center environment and a strong background in Early Childhood Education.

Salary

Base: $60,000 - $65,000; Bonus/Equity: Not specified; Benefits: medical and dental care benefits, 401k, PTO, parental leave, bereavement leave

Skills & Requirements

Must-have

  • Customer service staff guidance and training
  • Quality checks of phone calls and documentation
  • Responding to call inquiries professionally
  • Supervising CS Agents and monitoring performance
  • Maintaining effective working relationships

Nice-to-have

  • Public-service oriented
  • Consultancy mindset
  • Creative problem-solving ability
  • Ability to establish relationships

Key Requirements

  • 5+ years supervising staff
  • 3-5 years call center experience
  • 7+ years Early Childhood Education experience
  • Bachelor’s Degree Preferred

Work Rights

Not specified

Tailored Resume

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