Support Specialist Id

Liven Pty Ltd

Jakarta, Indonesia
On-site
Technical troubleshooting and support
Crm and support platform proficiency
Customer communication and empathy
Liven Pty Ltd is seeking a Support Specialist to enhance its global customer experience, primarily in hospitality technology. The role involves troubleshooting, supporting clients, and managing inquiries across diverse time zones while ensuring effective use of Liven’s product offerings

Job Summary

  • Liven is a global leader in hospitality tech, serving thousands of venues and processing over 120 million transactions annually.
  • As a Support Specialist, you will be the frontline contact ensuring clients maximize the use of Liven’s product suite while protecting revenue and minimizing downtime.
  • The role involves collaborating with multiple teams, delivering empathetic communication, and contributing to continuous product and process improvements.

Matching Summary

Match Score: 85

Liven Pty Ltd is seeking a Support Specialist to enhance its global customer experience, primarily in hospitality technology. The role involves troubleshooting, supporting clients, and managing inquiries across diverse time zones while ensuring effective use of Liven’s product offerings.

Skills & Requirements

Must-have

  • Technical troubleshooting and support
  • CRM and support platform proficiency
  • Customer communication and empathy
  • Knowledge of SaaS and POS systems
  • Computer networking basics
  • Cross-time-zone collaboration

Nice-to-have

  • Additional language skills
  • Conflict resolution certification
  • Startup or high-growth tech experience
  • Advanced IT troubleshooting knowledge
  • Collaborative mindset
  • High professionalism in customer interactions

Key Requirements

  • Fluent English spoken and written
  • Proficiency with CRM/support platforms
  • Familiarity with SaaS and POS systems
  • Basic IT troubleshooting and networking knowledge
  • Strong communication and multitasking skills

Work Rights

Not specified

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