Senior Service Designer

NIX

Romania
Competitive salary; not specified; benefits includ...
On-site
Strong experience in service design
Expertise in ux research methods
Creating service blueprints and journey maps
This role focuses on improving the subscription lifecycle experience across a global e-commerce and billing platform

Job Summary

  • This role focuses on improving the subscription lifecycle experience across a global e-commerce and billing platform.
  • The successful candidate will lead discovery phases to identify customer needs and translate them into clear service design artifacts.
  • The company offers flexible working formats, personalized career growth, and education reimbursement benefits.

Matching Summary

This role focuses on improving the subscription lifecycle experience across a global e-commerce and billing platform.

Salary

Competitive salary; Not specified; Benefits include mentorship, training, and education reimbursement

Skills & Requirements

Must-have

  • Strong experience in Service Design
  • Expertise in UX research methods
  • Creating service blueprints and journey maps
  • UI design skills in Figma
  • Cross-functional collaboration

Nice-to-have

  • Experience in SaaS or ecommerce platforms
  • Designing internal operational tools
  • Familiarity with scaling design systems
  • Complex service ecosystem experience

Key Requirements

  • Senior level experience in Service or Product Design
  • Proficiency in qualitative and quantitative UX research
  • Hands-on experience with Figma for prototyping

Work Rights

Not specified

Tailored Resume

Cover Letter