Aws Technical Service Management

Santander Arena

Mexico
Itil practices for incident management
Servicenow change management
Dynatrace monitoring
You will be responsible for improving ITIL practices for AWS-based services

Job Summary

  • You will be responsible for improving ITIL practices for AWS-based services.
  • The role involves leading incident triage and coordination across various teams.
  • You will define and maintain operational processes for cloud service operations.

Matching Summary

You will be responsible for improving ITIL practices for AWS-based services.

Skills & Requirements

Must-have

  • ITIL practices for Incident Management
  • ServiceNow change management
  • Dynatrace monitoring

Nice-to-have

  • stakeholder management
  • cross-team coordination
  • continuous improvement initiatives

Key Requirements

  • experience with AWS services
  • strong root cause analysis skills
  • ability to prepare and present changes

Work Rights

Not specified

Tailored Resume

Cover Letter