The Reservations Agent plays a key role in providing exceptional guest service by handling incoming reservation inquiries, accurately processing bookings, and ensuring each guest’s requests are met
Job Summary
The Reservations Agent plays a key role in providing exceptional guest service by handling incoming reservation inquiries, accurately processing bookings, and ensuring each guest’s requests are met.
Four Seasons Hotels & Resorts offers a competitive salary, comprehensive benefits package, excellent training and development opportunities, and complimentary stays at other Four Seasons Hotels and Resorts.
The role requires excellent verbal and written English communication skills, strong communication and sales skills with the ability to upsell, and proficiency in Microsoft Excel and PowerPoint.
Matching Summary
The Reservations Agent plays a key role in providing exceptional guest service by handling incoming reservation inquiries, accurately processing bookings, and ensuring each guest’s requests are met.
Skills & Requirements
Must-have
handle incoming reservation inquiries
accurately process bookings
guest service mindset
Microsoft Excel and PowerPoint proficiency
Opera or similar reservations system experience
Nice-to-have
genuine heart
positive first impression
recognizing a familiar face
welcoming a new one
connecting to people and world
Key Requirements
Previous experience working with Opera or a similar reservations system preferred
Excellent verbal and written English communication skills
Strong communication and sales skills
Proficiency in Microsoft Excel and PowerPoint
Strong attention to detail, accuracy, and guest service mindset