Royal Service Agent (telephone Operator)

Sofitel Brisbane Central

Dubai, United Arab Emirates
On-site
Process external and internal calls and emails
Update service requests and work orders
Maintain royal service software system
The Royal Service Agent position at Sofitel Brisbane Central in Dubai requires a professional with proven guest service skills and fluency in Arabic. The role entails managing telephone and email communications, assisting guests with inquiries, and ensuring a seamless flow of service across hotel departments

Job Summary

  • Consistently offer professional, friendly and engaging service by processing all external and internal calls and emails, either by redirecting them or assisting the caller/sender.
  • Act as dispatcher through Royal Service for security, guest services and other colleagues in operations, updating Service Requests and work orders and dispatching them to the right department.
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel, such as F&B promotions, Reservations, meeting rooms, etc.

Matching Summary

Match Score: 85

The Royal Service Agent position at Sofitel Brisbane Central in Dubai requires a professional with proven guest service skills and fluency in Arabic. The role entails managing telephone and email communications, assisting guests with inquiries, and ensuring a seamless flow of service across hotel departments.

Skills & Requirements

Must-have

  • Process external and internal calls and emails
  • Update Service Requests and work orders
  • Maintain Royal Service software system
  • Handle guest requests and emergencies
  • Maintain information confidentiality
  • Fluency in Arabic language

Nice-to-have

  • Outstanding guest services skills
  • Sophisticated verbal communication skills
  • Strong interpersonal and problem solving abilities
  • Ability to focus attention on guest needs

Key Requirements

  • Previous role as a Telephone Operator
  • Computer literate in Microsoft Windows applications
  • Fluency in English

Work Rights

Not specified

Tailored Resume

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