Customer Care Specialist

ROCKWOOL Core Solutions

Roermond, Netherlands
Good salary; benefits: 25 vacation days + 26 adv d...
International order management experience
Export documentation processing skills
Sea freight coordination capabilities
This role involves managing an international customer portfolio including order entry, follow-up, and end-to-end order handling for European and global markets

Job Summary

  • This role involves managing an international customer portfolio including order entry, follow-up, and end-to-end order handling for European and global markets.
  • The position requires coordinating international shipments with a specific focus on sea freight while ensuring timely delivery and accurate export documentation.
  • Rockwool offers a comprehensive benefits package including 25 vacation days plus 26 ADV days, a pension scheme, and opportunities for professional development.

Matching Summary

This role involves managing an international customer portfolio including order entry, follow-up, and end-to-end order handling for European and global markets.

Salary

Good salary; Benefits: 25 vacation days + 26 ADV days; Pension and travel allowance included

Skills & Requirements

Must-have

  • International order management experience
  • Export documentation processing skills
  • Sea freight coordination capabilities
  • SAP software proficiency required
  • Fluent Dutch and English communication

Nice-to-have

  • German or Spanish language skills
  • Proactive problem-solving attitude
  • Experience with digitalization projects
  • Strong collaboration in remote teams
  • Customer satisfaction focus (NPS)

Key Requirements

  • HBO Bachelor degree minimum
  • Minimum 2 years customer service experience
  • Fluency in Dutch and English languages

Work Rights

Not specified

Tailored Resume

Cover Letter