Customer Service Representative/bdc Administrator

DCH Ford of Thousand Oaks

Thousand Oaks, California, US
Base: $20.00ph; bonus/equity: bonus opportunities ...
Respond to inbound inquiries
Schedule and confirm appointments
Maintain customer records in crm
This role is critical to our dealership’s success, acting as the first point of contact for customers and generating sales and service appointments

Job Summary

  • This role is critical to our dealership’s success, acting as the first point of contact for customers and generating sales and service appointments.
  • Key responsibilities include responding to inquiries via phone, email, text, and internet leads, scheduling appointments, and following up with prospective customers.
  • We offer best-in-class industry benefits including competitive pay, medical, dental, vision plans, paid holidays, PTO, 401(k), and more.

Matching Summary

This role is critical to our dealership’s success, acting as the first point of contact for customers and generating sales and service appointments.

Salary

Base: $20.00/hour; Bonus/Equity: bonus opportunities based on Individual Appointments Shown/Sold, Manufacturer Approvability; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Disability, Life Insurance, 401(k), ESPP, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inbound inquiries
  • Schedule and confirm appointments
  • Maintain customer records in CRM
  • Meet performance goals
  • Exceptional customer service

Nice-to-have

  • Enjoy helping people
  • Thrive in fast-paced environment
  • Positive attitude
  • Bilingual (Spanish) is a plus

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Strong phone and communication skills
  • Comfortable with CRM systems and basic computer applications
  • Strong organizational skills and attention to detail
  • Ability to multitask
  • High School graduate or equivalent, 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter