Customer Assistance Specialist

Thermo Fisher Scientific UK

Liaoning, China
Customer service to clients
Document interactions
Identify adverse events
As part of our PPD clinical research team, you’ll have the opportunity to support groundbreaking studies that make a real difference in patients’ lives

Job Summary

  • As part of our PPD clinical research team, you’ll have the opportunity to support groundbreaking studies that make a real difference in patients’ lives.
  • Provide high quality customer service to client customers including consumers, HCPs, and client personnel, documenting interactions and identifying adverse events.
  • Thermo Fisher Scientific values the health and wellbeing of our employees, supporting individuals to create a healthy and balanced environment where they can thrive.

Matching Summary

As part of our PPD clinical research team, you’ll have the opportunity to support groundbreaking studies that make a real difference in patients’ lives.

Skills & Requirements

Must-have

  • Customer service to clients
  • Document interactions
  • Identify adverse events
  • Process medical information requests
  • Office equipment exposure
  • Constant client interaction
  • Constant attention to detail

Nice-to-have

  • Support groundbreaking studies
  • Healthy and balanced environment
  • Diverse group interaction
  • Adaptable to changing conditions

Key Requirements

  • High School diploma or equivalent
  • At least 2 years of relevant experience
  • Second language may be required
  • Ability to access and use computer software
  • Ability to communicate and listen effectively
  • Ability to work under guidance or instructions

Work Rights

Not specified

Tailored Resume

Cover Letter