Not specified (assumed to be shift-based, including overnight shifts).
Supervise daily front office operations
Handle vip guest arrivals and departures
Respond to emergency calls and incidents
The Fullerton Bay Hotel is seeking a Duty Manager to oversee the daily operations of the Front Office, ensuring high-quality service and guest satisfaction. The ideal candidate should possess strong interpersonal skills, attention to detail, and the ability to perform well under pressure in a hospitality environment
Job Summary
The role involves supervising and coaching the Front Office team to ensure smooth daily hotel operations.
Candidates must be prepared to handle VIP guests, manage emergencies, and coordinate with various departments.
The position requires working on shift rotations including overnight shifts while maintaining high service standards.
Matching Summary
Match Score: 85
The Fullerton Bay Hotel is seeking a Duty Manager to oversee the daily operations of the Front Office, ensuring high-quality service and guest satisfaction. The ideal candidate should possess strong interpersonal skills, attention to detail, and the ability to perform well under pressure in a hospitality environment.
Skills & Requirements
Must-have
Supervise daily front office operations
Handle VIP guest arrivals and departures
Respond to emergency calls and incidents
Authorize cash advances and refunds
Maintain lobby cleanliness and security
Nice-to-have
Multilingual communication skills
Proactive problem-solving abilities
Strong inter-departmental relationships
Personalized service delivery
Ability to work under stress
Key Requirements
Must be able to work on shift rotation including overnight shifts
Competent in oral and written communication in English
Attention to details and planning ability required