Professional Services Strategy & Operations Manager

Kong Inc.

Chicago, United States
Remote
Ps strategy and operations
Streamline back-office processes
Build scalable systems
Play a pivotal role in scaling our Services organization and driving operational excellence across strategic program execution, systems, and reporting

Job Summary

  • Play a pivotal role in scaling our Services organization and driving operational excellence across strategic program execution, systems, and reporting.
  • Improve team efficiency by streamlining workflows, reducing manual effort, and enhancing productivity, implementing automations and AI solutions.
  • Maintain and evolve our reporting suite to ensure PS leadership has accurate, real-time visibility into spend, forecasts, delivery performance, and customer outcomes.

Matching Summary

Play a pivotal role in scaling our Services organization and driving operational excellence across strategic program execution, systems, and reporting.

Skills & Requirements

Must-have

  • PS strategy and operations
  • streamline back-office processes
  • build scalable systems
  • operational excellence
  • reporting and analytics
  • Google Sheets and Google Slides
  • working knowledge of SQL

Nice-to-have

  • builder's mindset
  • passion for efficiency
  • focus on accuracy and data integrity
  • collaborative spirit
  • autonomy with Tableau reporting
  • knowledge of AI automation platforms

Key Requirements

  • 4+ years of experience in operations
  • Experience in enterprise software

Work Rights

Not specified

Tailored Resume

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