Scaled Customer Success Manager

ROLLER

Austin, United States
Not specified; competitive compensation + benefits...
On-site
2-3 years saas customer success experience
Manage 200+ customer portfolio at scale
Proficiency with salesforce or comparable crm
ROLLER is a global SaaS company serving the leisure and attractions industry with over 300 passionate professionals

Job Summary

  • ROLLER is a global SaaS company serving the leisure and attractions industry with over 300 passionate professionals.
  • The role focuses on managing a large SMB customer portfolio through scalable processes, automation, and AI-driven insights.
  • Employees enjoy competitive compensation, real career growth driven by impact, and perks like recharge days and parental leave.

Matching Summary

ROLLER is a global SaaS company serving the leisure and attractions industry with over 300 passionate professionals.

Salary

Not specified; Competitive compensation and benefits aligned to ownership level

Skills & Requirements

Must-have

  • 2-3 years SaaS Customer Success experience
  • Manage 200+ customer portfolio at scale
  • Proficiency with Salesforce or comparable CRM
  • Hands-on experience using AI tools for workflows
  • Strong data-driven decision-making capabilities

Nice-to-have

  • Experience in leisure and attractions industry
  • Background working with franchise groups
  • High appetite for technology and AI innovation
  • Proven track record of upselling and cross-selling
  • Ability to thrive in fast-paced high-growth environments

Key Requirements

  • 2-3 years of Customer Success experience
  • Portfolio management of 200+ customers
  • Proficiency in Salesforce or similar CRM
  • Demonstrated ability to use AI tools effectively

Work Rights

Not specified

Tailored Resume

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