Customer Care Representative Ii

Novanta

Irvine, CA, United States
Base: 27.00 usd ph; bonus/equity: not specified; b...
Respond to customer inquiries
Enter and maintain customer orders
Resolve customer issues
As a Customer Care Representative II, you serve as a primary point of contact for customers, providing exceptional service across multiple communication channels

Job Summary

  • As a Customer Care Representative II, you serve as a primary point of contact for customers, providing exceptional service across multiple communication channels.
  • You collaborate cross‑functionally to ensure customers receive timely, accurate information and a seamless service experience.
  • This position provides a full range of medical, financial, and other benefits to make your quality of life better.

Matching Summary

As a Customer Care Representative II, you serve as a primary point of contact for customers, providing exceptional service across multiple communication channels.

Salary

Base: 27.00 USD per hour; Bonus/Equity: Not specified; Benefits: Full range of medical, financial, and other benefits

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Enter and maintain customer orders
  • Resolve customer issues
  • Collaborate cross-functionally
  • Support service-level metrics

Nice-to-have

  • Empathy and patience
  • Teamwork and collaboration
  • Empowerment culture
  • Continuous learning

Key Requirements

  • Excellent verbal and written communication skills
  • Strong computer proficiency
  • Ability to work effectively with others
  • Strong multitasking, organization, and prioritization skills

Work Rights

Not specified

Tailored Resume

Cover Letter