Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels
Job Summary
Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels.
Responsible for service delivery against agreed SLAs and Metrics, including reporting requirements.
At AIG, our people are our greatest asset, and we offer a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels.
Skills & Requirements
Must-have
Supervision of customer service representatives
Handle customer inquiries via various channels
Adherence to organizational policies
Service delivery against agreed SLAs
Stakeholder management across business functions
Nice-to-have
Growth and transformation mindset
In-person collaboration culture
Culture of inclusion and belonging
Key Requirements
Bachelor degree with over 3 years’ experience
Experience in insurance/financial services industry
Experience in call center with strong focus on customer service
Proven leadership skills in managing and developing a team
Proficient in spoken & written English & Chinese, including Putonghua