Sr. Customer Success Manager/customer Success Manager- Paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Client relationship management
Strategic account management
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us, offering trust, tools, skills, and support for long-term growth.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants.

Skills & Requirements

Must-have

  • Enterprise SaaS solutions
  • Client relationship management
  • Strategic account management
  • Product expertise and support
  • Global cross-functional collaboration

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 7+ years customer success or account management experience (Sr. CSM)
  • 5+ years customer success or account management experience (CSM)
  • 7+ years supporting enterprise SaaS solutions (Sr. CSM)
  • 5+ years supporting enterprise SaaS solutions (CSM)
  • Technical understanding of complex software ecosystems
  • Experience educating clients on products and providing training
  • Comfortable working with global, cross-functional teams and clients

Work Rights

Not specified

Tailored Resume

Cover Letter