The role is critical in leading the development and implementation of Group Customer frameworks and programmes that elevate customer experience (CX) and journey design practices across the organization
Job Summary
The role is critical in leading the development and implementation of Group Customer frameworks and programmes that elevate customer experience (CX) and journey design practices across the organization.
Design and drive culture-building programmes to foster a customer-centric mindset and embed customer-first behaviours across the Group.
Partner with senior leaders and working teams across markets and functions to bring CX and culture initiatives to life through strategic alignment and shared ownership.
Matching Summary
The role is critical in leading the development and implementation of Group Customer frameworks and programmes that elevate customer experience (CX) and journey design practices across the organization.
Skills & Requirements
Must-have
customer journey mapping
customer research methodologies
experience validation
cultural transformation programs
customer-centric mindset
cross-functional collaboration
Nice-to-have
partners for every life
protectors for every future
connect, grow, and succeed
Key Requirements
15–20 years of experience in customer experience and service design
Bachelor’s degree in any discipline; advanced degree preferred
Experience in Insurance and Asian markets preferred