Helpdesk Technical Support Specialist

Greenberg Traurig

Riyadh, Saudi Arabia
Not specified; not specified; competitive compensa...
3+ years technical support experience
Exceptional customer service skills
Strong problem-solving abilities
The role involves providing 24x7 phone-based technical support for attorneys and professional staff at the Riyadh Regional Headquarters

Job Summary

  • The role involves providing 24x7 phone-based technical support for attorneys and professional staff at the Riyadh Regional Headquarters.
  • Candidates must possess strong problem-solving skills and the ability to convey technical information in non-technical terms.
  • The position requires excellent command of both written and spoken English and Arabic within a collaborative, deadline-driven environment.

Matching Summary

The role involves providing 24x7 phone-based technical support for attorneys and professional staff at the Riyadh Regional Headquarters.

Salary

Not specified; Not specified; Competitive compensation and excellent benefits package mentioned

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Exceptional customer service skills
  • Strong problem-solving abilities
  • Fluent in English and Arabic
  • Windows-based software proficiency

Nice-to-have

  • Law firm environment experience
  • Microsoft Office Specialist certification
  • A+ and Network+ certifications
  • Adaptability to fast-changing environment
  • Experience with IT ticketing systems

Key Requirements

  • 3+ years technical support experience in law firm or 7+ years in professional services
  • MS Word and Office certifications highly desirable
  • A+ and Network+ certifications highly desirable
  • In-office work requirement in Riyadh

Work Rights

Not specified

Tailored Resume

Cover Letter