Base: £85,000 - £107,000 gbp; bonus/equity: not sp...
On-site
7+ years technical product support experience
Strong programming proficiency in multiple languages
Experience leading complex cross-functional escalations
The Staff Support Engineer serves as the technical authority and strategic backbone of Support Engineering, operating at an organizational scope to drive platform improvements
Job Summary
The Staff Support Engineer serves as the technical authority and strategic backbone of Support Engineering, operating at an organizational scope to drive platform improvements.
This role owns the escalation model, shapes cross-functional engineering relationships, and acts as the connective tissue between Enterprise customers and Product teams.
Success in this position requires mentoring engineers, defining operational practices, and ensuring AI adoption objectives are reflected in team priorities.
Matching Summary
The Staff Support Engineer serves as the technical authority and strategic backbone of Support Engineering, operating at an organizational scope to drive platform improvements.
Salary
Base: £85,000 - £107,000 GBP; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
7+ years technical product support experience
Strong programming proficiency in multiple languages
Experience leading complex cross-functional escalations
High understanding of distributed service architecture
Demonstrated business acumen and OKR alignment
Nice-to-have
Experience with build test and deployment automation
Familiarity with AI ML technologies and LLM diagnostics
Advanced knowledge of Docker Linux containers Kubernetes
Expertise automating major IaaS platforms AWS GCP Azure
Knowledge of iOS application testing and code signing
Key Requirements
7+ years of technical product support or engineering experience
Proven track record driving root cause elimination
Ability to influence without direct authority across multiple teams