Must-have

• Collects critical data elements
• Ensures accurate patient identification
• Communicates insurance benefits and liabilities
• Collects past, current and future payments
• Provides excellent customer service
• Works well independently and as part of a team
• Accesses hospital systems and payer websites
• Adheres to Medical Center's Values and policies
• Obtains authorizations and pre-certifications
• Communicates effectively with healthcare team members
• Demonstrates working knowledge of revenue cycle
• Assists with development and training of staff
• Utilizes critical thinking and recommends solutions
• Performs quality review functions
• Strong telephone etiquette
• Organization and time management skills
• Critical thinking and decision-making skills
• Ability to perform analysis
• Ability to multi-task
• Basic mathematical skills
• Attention to detail
• Computer skills to include Microsoft products
• Presents/maintains a professional image

Nice-to-have

• Bilingual (Spanish) strongly preferred
• Bachelor's degree preferred
• Experience in a healthcare setting preferred
• Working knowledge of insurance payer regulations preferred
• Medical terminology preferred
• Takes initiative to assist staff
• Seeks continuous self-improvement