Service Management Business Anlayst

Unity of Roseburg

Hybrid
Business systems analysis support
Process-specific requirements analysis
Detailed process documentation
Provides Business Systems Analysis support within a defined business or process area

Job Summary

  • Provides Business Systems Analysis support within a defined business or process area.
  • Collaborates with internal and external users / clients to elicit business concerns and develop workable solutions.
  • Develops progress reports and communicates project status to team and manager.

Matching Summary

Provides Business Systems Analysis support within a defined business or process area.

Skills & Requirements

Must-have

  • Business Systems Analysis support
  • Process-specific requirements analysis
  • Detailed process documentation
  • Collaborate with stakeholders
  • Analyse and model business processes
  • ITIL process in service environment

Nice-to-have

  • Strong collaborative relationship
  • Develop workable solutions
  • Data-supported justification documentation
  • Global client/technical teams interface
  • Manage conflicting stakeholder requirements

Key Requirements

  • 2-4 years’ relevant experience
  • Proven experience as a Business Analyst
  • CBAP qualification, BCS, IIBA membership preference
  • Proficiency in business analysis tools
  • Experience with project management software
  • Working in a managed services environment
  • Demonstrable Knowledge of ITIL trends

Work Rights

Not specified

Tailored Resume

Cover Letter