Service Delivery Director

Salesforce

UAE
End-to-end service delivery
Regional delivery strategy
Delivery methodologies and governance
Lead professional services and customer success operations across the Middle East region, driving delivery excellence and ensuring customer outcomes

Job Summary

  • Lead professional services and customer success operations across the Middle East region, driving delivery excellence and ensuring customer outcomes.
  • Build trusted, executive-level relationships with key customers and partners, acting as an escalation point for complex delivery challenges.
  • Lead, mentor, and grow a diverse team, fostering a culture of accountability, continuous learning, and customer obsession.

Matching Summary

Lead professional services and customer success operations across the Middle East region, driving delivery excellence and ensuring customer outcomes.

Skills & Requirements

Must-have

  • End-to-end service delivery
  • Regional delivery strategy
  • Delivery methodologies and governance
  • Customer and stakeholder engagement
  • Team leadership and development
  • Business growth collaboration

Nice-to-have

  • Digital transformation programs
  • Salesforce or similar platforms
  • Building delivery practices
  • Inclusive high-performing cultures

Key Requirements

  • 12+ years experience in professional services, consulting, or technology delivery
  • 5+ years in senior leadership/director role
  • Proven track record of delivering large-scale technology projects
  • Experience in Middle East market (GCC preferred)
  • Bachelor's degree required
  • PMP, PRINCE2, or equivalent certification preferred
  • Willingness to travel 30-40%

Work Rights

Not specified

Tailored Resume

Cover Letter