Deliver all aspects of application support for LSEG products such as Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries
Job Summary
Deliver all aspects of application support for LSEG products such as Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries.
Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat or email in Spanish for both LATAM and Europe (Spain) region.
Join a dynamic organization of 25,000 people across 65 countries, valuing innovation, quality, and continuous improvement, with a commitment to sustainability and employee wellbeing.
Matching Summary
Deliver all aspects of application support for LSEG products such as Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries.
Skills & Requirements
Must-have
Spanish language proficiency
Customer support experience
Application support
Financial markets knowledge
Problem-solving skills
Nice-to-have
Client-centric demeanor
Proactive communication
Continuous improvement mindset
Adaptability to new projects
Key Requirements
2+ years of experience in customer service or contact centre