Cam Manager Ii

Mtbachelor

Getzville, New York, United States of America
Base: $74,600.00 - $124,400.00 annual (usd); bonus...
Team management of 15+ ftes
Customer service techniques
Compliance with laws and regulations
Responsible for managing teams within one or more functional areas and ensuring quality standards are maintained in accordance with company policy and applicable laws

Job Summary

  • Responsible for managing teams within one or more functional areas and ensuring quality standards are maintained in accordance with company policy and applicable laws.
  • Oversees strategic planning, staff direction, and operational efficiency while promoting a culture that supports belonging and reflects the company brand.
  • Manages workflow with complexity and risk exposure, exercises managerial authority including staffing and performance management, and interacts with external contacts such as customers and vendors.

Matching Summary

Responsible for managing teams within one or more functional areas and ensuring quality standards are maintained in accordance with company policy and applicable laws.

Salary

Base: $74,600.00 - $124,400.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • team management of 15+ FTEs
  • customer service techniques
  • compliance with laws and regulations
  • risk and regulatory standards adherence
  • internal controls design and maintenance
  • strategic planning and operational efficiency

Nice-to-have

  • conflict resolution skills
  • strong oral and written communication
  • motivating teams effectively
  • knowledge of spreadsheet and presentation software
  • promoting inclusive work environment

Key Requirements

  • 7 years combined education and relevant experience
  • 2 years supervisory experience
  • experience in call center or bank operations
  • excellent customer service skills
  • knowledge of departmental systems and procedures
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

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