This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale
Job Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.
The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work.
Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction and surfacing critical information.
Matching Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.
Skills & Requirements
Must-have
Automation and AI development experience
Programme management skills
Low-code no-code workflow platforms
API and integration standards knowledge
AI agent deployment in production
Nice-to-have
Remote-first environment experience
Fluent English communication skills
Manager of one mindset
Technical documentation habits
Key Requirements
Hands-on experience with n8n, Make, Zapier, Retool, or similar tools
Ability to design and debug code and work with APIs/webhooks
Experience deploying AI agents with human oversight and auditability