Wolters Kluwer offers flexible working hours, a hybrid work model with two days per week onsite, and two months per year of intensive workdays from 9 to 16 hours
Job Summary
Wolters Kluwer offers flexible working hours, a hybrid work model with two days per week onsite, and two months per year of intensive workdays from 9 to 16 hours.
As a Customer Support Technician, you will enhance client experience by addressing a wide range of technical issues and providing thorough assistance.
The role includes managing incidents, escalating when necessary, documenting solutions, and collaborating with other technical teams to ensure quality user support.
Matching Summary
Wolters Kluwer offers flexible working hours, a hybrid work model with two days per week onsite, and two months per year of intensive workdays from 9 to 16 hours.
Skills & Requirements
Must-have
Technical support first level
Customer service skills
Problem diagnosis and resolution
MS Office knowledge
Hybrid work modality
Documentation and reporting
Nice-to-have
Communication effectiveness
Ability to work under pressure
Collaboration with technical teams
Experience in customer support
Flexibility in working hours
Key Requirements
Basic IT technical knowledge
Experience in customer service valued
Relevant IT or administration education valued but not mandatory