Manager, Technical Support Engineering – Workday Platform
Workday
Fully remote
Workday analytics domain expertise
Prism analytics and report writer
Sql and python data analysis
This role leads a high-performing global team of analytics support engineers to deliver world-class outcomes for Workday customers
Job Summary
This role leads a high-performing global team of analytics support engineers to deliver world-class outcomes for Workday customers.
The position requires deep technical investigation into query optimization, system health diagnostics, and resolving complex analytics incidents.
Candidates will shape support strategy by translating business needs into actionable engineering initiatives while maintaining a 24x7 operational presence.
Matching Summary
This role leads a high-performing global team of analytics support engineers to deliver world-class outcomes for Workday customers.
Skills & Requirements
Must-have
Workday Analytics domain expertise
Prism Analytics and Report Writer
SQL and Python data analysis
Distributed systems troubleshooting
24x7 on-call rotation management
Global team leadership experience
Nice-to-have
Jupyter Notebooks scripting experience
Financial data structure knowledge
Proactive customer success mindset
Inclusive collaborative culture builder
Strategic roadmap influence skills
Key Requirements
Bachelor's degree in Computer Science or related field
6+ years in technical support or analytics
2+ years leading technical teams
Strong background in reporting tools and performance methodologies