Front Desk Clerk-level I (full-time; Varied Shift)

Harrah's Cherokee Casino Resort

Cherokee, NC, United States
Not specified; not specified; not specified
On-site
High school diploma or ged required
Proficient in microsoft office software
Ability to work flexible shifts including weekends
The role involves efficiently checking guests in and out while responding to inquiries and complaints to ensure maximum guest satisfaction

Job Summary

  • The role involves efficiently checking guests in and out while responding to inquiries and complaints to ensure maximum guest satisfaction.
  • Team members must adhere to strict hotel credit and cash policies while managing room assignments and billing for various group types.
  • Employees are expected to maintain high standards of courtesy and hospitality while troubleshooting in-room issues and assisting with special requests.

Matching Summary

The role involves efficiently checking guests in and out while responding to inquiries and complaints to ensure maximum guest satisfaction.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • High school diploma or GED required
  • Proficient in Microsoft Office software
  • Ability to work flexible shifts including weekends
  • Strong interpersonal and communication skills
  • Experience with Windows-based office software

Nice-to-have

  • Knowledge of LMS, CMS, and HotSOS systems
  • Familiarity with casino employment policies
  • Proactive problem-solving abilities
  • Ability to handle high-stress situations
  • Experience with VIP guest services

Key Requirements

  • High school diploma or GED
  • Proficiency in Microsoft Word, Excel, Outlook
  • Flexible schedule availability including holidays

Work Rights

Not specified

Tailored Resume

Cover Letter