Wholesale Support Manager

Aussie Broadband

Not specified; benefits: 26 weeks pyid pyrental le...
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Telco industry experience voice pabx cisco fortigate
Team manager or call centre leadership experience
Hands-on sd-wan mpls layer 2 network environments
** Aussie Broadband is seeking a Wholesale Support Manager to lead their Wholesale Support team, ensuring exceptional customer outcomes and seamless service delivery. The ideal candidate will possess strong telecommunications knowledge and a proven track record in team leadership, with a commitment to the company's values of inclusion and community support. **

Job Summary

  • The role involves leading the Wholesale Support team to ensure seamless delivery across provisioning, service delivery, and technical support while driving a high-performance culture.
  • Candidates must possess a strong understanding of the telco industry including Voice, hosted PABX, Cisco routers, and FortiGate firewalls.
  • Benefits include 26 weeks paid parental leave for both primary and secondary caregivers, discounted internet up to $109 per month, and access to multiple gyms via Fitness Passport.

Matching Summary

Match Score: 75

** Aussie Broadband is seeking a Wholesale Support Manager to lead their Wholesale Support team, ensuring exceptional customer outcomes and seamless service delivery. The ideal candidate will possess strong telecommunications knowledge and a proven track record in team leadership, with a commitment to the company's values of inclusion and community support. **

Salary

Not specified; Benefits: 26 weeks paid parental leave; Discounted internet up to $109 per month; 20% off mobile services

Skills & Requirements

Must-have

  • Telco industry experience Voice PABX Cisco FortiGate
  • Team Manager or Call Centre leadership experience
  • Hands-on SD-WAN MPLS Layer 2 network environments
  • Managed services Cloud Connect hosted telephony routing
  • Strong problem-solving skills with leadership mindset

Nice-to-have

  • Experience building new teams and shaping culture
  • Adaptable to fast-changing environments
  • Excellent time management and prioritisation skills
  • Clear confident written and verbal communication
  • Ability to work independently within a team

Key Requirements

  • Proven experience in Team Manager / Team Leader roles
  • Hands-on experience with small to large-scale SD-WAN
  • Experience across managed services including Cloud Connect
  • Demonstrated success in establishing new teams

Work Rights

Not specified

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