AML RightSource is seeking a Global IT Service Desk Associate to provide remote technical support for employees worldwide. The ideal candidate should possess strong communication skills, IT service desk experience, and a customer service mindset
Job Summary
The role serves as the initial point of contact for technical support for all company employees globally.
Candidates must utilize ITSM tools to log, document, and track issues while ensuring accurate record-keeping.
The position requires adherence to IT guidelines and standard operating procedures to ensure compliance with internal policies.
Matching Summary
Match Score: 85
AML RightSource is seeking a Global IT Service Desk Associate to provide remote technical support for employees worldwide. The ideal candidate should possess strong communication skills, IT service desk experience, and a customer service mindset.
Skills & Requirements
Must-have
Fluency in English written and spoken
Strong knowledge of Windows 10/11 and MacOS
Experience with Microsoft 365 suite tools
Hands-on experience with ITSM tools like Jira
Proven remote IT support across time zones
Nice-to-have
Excellent customer service mindset
Ability to manage multiple tickets simultaneously
Willingness to work flexible hours
Quick learner adapting to evolving IT tools
Forward-thinking process improvement skills
Key Requirements
Fluency in English (written and spoken)
Experience providing remote IT support across different time zones
Knowledge of Windows 10/11, MacOS, and Microsoft 365